5. When you say, ‘I’m sorry,’ look the person in the eye.
8. Never laugh at anyone’s dreams. People who don’t have dreams don’t have much.
11. Don’t judge people by their relatives.
12. Talk slowly but think quickly.
13. When someone asks you a question you don’t want to answer, smile and ask, ‘Why do you want to know?’
15. Say ‘bless you’ when you hear someone sneeze.
18. Don’t let a little dispute injure a great friendship.